PEREZ GARCIA, Marta. The potential of Data-Driven Virtual Assistants to enhance Customer Experience in the Telecommunications Industry. Human Factors in Design, Florianópolis, v. 7, n. 13, p. 061–072, 2018. DOI: 10.5965/2316796307132018061. Disponível em: https://periodicos.udesc.br/index.php/hfd/article/view/2316796307132018061. Acesso em: 3 maio. 2024.